Contact us
Questions about DNM, licensing, or a problem you hit? Send a message and a human at Falcrex Systems Inc will get back to you. For security reports, write to privacy@falcrex.com.
We use what you enter here to respond to you, as described in our Privacy Policy.
If the form does not load, email support@falcrex.com and we will get back to you.
We read every message ourselves and reply personally. We aim to reply the same business day on weekdays; that is a goal we hold ourselves to, not a guaranteed service level. DNM is built by Falcrex Systems Inc in Vancouver, British Columbia.
Other ways to reach us
General questions: hello@falcrex.com
Sales Assistance: sales@falcrex.com
Security reports: privacy@falcrex.com
Tech Support: support@falcrex.com
Most setup and licensing questions already have an answer on the support page.
Go to supportWhat to include so we can help faster
DNM runs entirely on your PC, so we almost never need your files to sort out a problem. A few details usually turn a back and forth into one reply that fixes it:
- Your DNM version, from Tools & Settings, then About.
- Your Windows version, either Windows 10 or 11, 64-bit.
- The naming standard you were using, and a filename or two that came out wrong.
- What you expected to happen, and what happened instead.
Please do not paste confidential file contents into a message. A short description is enough, and because renaming is local we can almost always help without ever seeing your files.
DNM is built and supported by the small team at Falcrex Systems Inc, the Vancouver company founded by Brendan Foote and Jason Chan. The people who build DNM are the ones who read the support mail, so your reply comes from someone who knows the app.
New here and have not installed DNM yet? Download the free 14-day trial, no credit card required, then come back if you hit a snag.